R Chocolate London -Terms & Conditions
1. The contract between us.
We must receive Payment of the whole of the price of the products ordered before your order can be accepted. Once payment has been received by us we will confirm via e-mail at the address you have provided us with in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
2.1 The prices payable for products that you order are set out in our website
2.2 You will be required to pay extra for delivery, and it may not be possible for us to deliver to some locations. Our delivery charges are set out during the order process
2.3 For business or corporate purchasers with orders over £500 net of VAT, we may, at our discretion, allow such customers to make payment after receiving an invoice from us. This is subject to satisfactory credit references.
2.4 In most instances you will be required to pay extra for delivery. Our delivery charges can be found in our shipping policy.
3.1 You are not permitted to sell and must not offer for sale or re-sell any of our products.
4. Our Offers
4.1 Any offers we make are designed to be used independently and are not available in conjunction with any other offer.
5. Our Products and Nuts
5.1 Many of our products do not contain nuts, however they are made in the same environment as products that do. Therefore we cannot guarantee they will be free from traces of tree nuts and peanuts.
6.1 Our chocolates are handmade so sizes will occasionally vary.
6.2 We will always try to satisfy your order but our chocolate are fresh and made in small batches, therefore we cannot guarantee a particular product will always be available.
7.1 Orders may be cancelled if the product has not been dispatched. We will notify you via e-mail when your goods have been dispatched after this time we cannot accept cancellation.
7.2 The Right of withdrawal of 8 days does not apply to contracts for the supply of perishable food goods including chocolate.
8. Cancellation by us
8.1 We reserve the right to cancel the contract between us if:
8.1.1 We have insufficient stock to deliver the products you have ordered. If this is the case, we will contact you to advise of an availability date or to offer you a substitute product;
8.1.2 We do not deliver to your area; or
8.1.3 One or more of the products you ordered was listed at an incorrect price due to a typographical error.
8.2 If we do cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. If you are a business or corporate purchaser but have not paid by credit card you will be refunded by cheque as soon as possible and in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
9. Delivery of products to you
9.1 R Chocolate London will deliver the products ordered by you to the address you give us for delivery at the time you make your order. It is, however, your responsibility to provide us with accurate delivery address details. We will not check or verify addresses and messages supplied by you.
9.2 You will become the owner of the products you have ordered when they have been delivered to you or at the point of collection from store. Once products have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
9.3 Under the 2003 Licensing Act it is an offence to purchase or attempt to purchase alcoholic liquor if you are under the age of 18. We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order for alcohol you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this.
9.4 Free Delivery offer is not valid in conjunction with any other offer. Offer can only be redeemed with a valid offer code. Free Delivery applies to one address per order for standard delivery. Code is valid for one order per customer.
9.5 Delivery of your goods is Monday to Saturday 9am – 5pm. We do not deliver on Sunday and bank holidays.
10.1 If the products we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, or if you do not receive the products ordered, we shall have no liability to you other than as set out below.
10.2 If you notify a problem to us under this clause, our only obligation will be:
10.2.1 To make good any shortage or non-delivery;
10.2.2 To supply and deliver substitute products if your original choice cannot be delivered for any reason;
10.2.3 To replace any products that are damaged or defective; or
10.2.4 To refund to you the amount paid by you for the products in question in whatever way we choose.
10.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the products in question under clause 10.2.4 above.
10.4 R Chocolate London, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way or in connection with the use, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.
10.5 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase products from our site. The importation or exportation of certain products to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the products you purchase.
10.6 Notwithstanding the foregoing, nothing in these Terms and Conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
11. Intellectual Property
The content of this website is protected by copyright, trademarks, database right and other intellectual property rights. You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on this website without written permission from a representative of R Chocolate London.
12. Your Use of this Website
12.1 You may not use this website for any of the following purposes:
12.1.1 Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material or otherwise breaching any laws;
12.1.2 Transmitting material that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or codes of practice;
12.1.3 Interfering with any other person’s use or enjoyment of the website; or
12.1.4 Making, transmitting or storing electronic copies of materials protected by copyright or other intellectual property right without the proper permission.
12.1.5 You will be responsible for our losses and costs resulting from your breach of clause 12.
13. Our Right to Suspend or Cancel your Registration
13.1 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.
13.2 The suspension or cancellation of your registration and your right to use this website shall not affect either party’s statutory rights or liabilities.
Unless otherwise expressly stated in these Terms and Conditions, all notices from you to us must be in writing and sent to our contact address at R Chocolate London, 5 Heathlands Close, Twickenham, TW1 4BP, England. All notices from us to you will be displayed on our website from time to time.
15. Events beyond our control
We shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to products delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation to, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
If any part of these Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
18. Third party rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
19. Governing law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
20. Entire Agreement
Experiences -Terms & Conditions
All guests must pre-book a date and time.
Full payment must be made at the time of booking.
Late or early arrival will be accommodated as best as possible although entry cannot be guaranteed. Arrivals after stated last entry time will not be allowed entrance.
R Chocolate London reserves the right to vary prices and timings without prior notice, in addition to this we reserve the right to alter, close or withdraw attractions within the experiences without notice.
Children under the age of 18 must be accompanied by an adult.
R Chocolate London reserves the right to refuse admission.
Tickets purchased are non-refundable and the date is non transferable after 48 hours before the event.
Smoking is prohibited on our premises.
R Chocolate London shall not be liable to any person for any loss or damage that may arise from the use of any of the information contained in any of the materials.
Private Events – Prompt arrival is necessary to ensure the smooth running of your tutored tasting. Please aim to arrive 15 minutes before the commencement of your tasting. Groups and individuals arriving more than 15 minutes late are subject to cancellation. An increase to guests numbers must be advised a minimum of 48 hours prior to commencement of the event.
Corporate Events – Minimum number of guests is 8. Payment is required for minimum numbers (8) to confirm the booking. Final numbers must be confirmed one week prior to the event and you will be invoiced for the remaining balance. No refunds will be made if guest numbers fall below 8.
Please note R Chocolate London events are not sales-orientated. Guests will always be informed where they can purchase what they taste if they so wish, but the objective of the event is enjoyment and education, and never sales.